Customer comments

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To Mr Polley, 
I have dealt with your company twice and on both occasions, the service has been exemplary. 
Not only have the carriages turned up very quickly, but the degree of detail on the model 1938 carriages is excellent. 
I have been so impressed with the service I received from Metromodels, that not only will you get further business from me in the near future, but I also wanted to take the time to say so.
 
Kind Regards
Alex Halpern


Alex Halpern
Ilford, Essex
UK - June 2008
Hi John - I just wanted to let you know that the cars I ordered from you have arrived already.  They look extremely nice and I'm sure my Dad will appreciate (or even cherish) them. Thanks for the fast turnaround! 
Alex Page
Township Of Washington, New Jersey
USA - December 2006
Hello, John - I just wanted to let you know that the UK and US Postal Services did their jobs well and my tube cars arrived intact today.  They look terrific and are great additions to my collection.  I love the details and thanks so much for customizing the placards, enabling the coaches to serve destinations that exist only in my mind!  Please do let me know when your tube station models become available. Thanks again... Randy Cepuch
Reston, Virginia
USA - March 2006
A note to confirm that the package has arrived safe and sound thanks.  The motorised car runs very well doesn't it....
David Penney
Wellington
New Zealand - February 2006

 

I did find the train a bit sluggish at first but did as you suggested and removed the retaining clips from the non motorised car which helped quite a bit. Whilst  in the process of taking car bodies apart I decided to put some weight in the motorised cars which made all the difference also I applied some very fine sewing machine oil with a fine paint brush to the axles........better still   !!!!!!   The UG train looks great when  running along side the Flying Scot on parallel tracks,, I do find the couplings a bit fiddly even when using the long bars but find that with the help of my wife with her smaller fingers and better eye sight we cope very well.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
"MIND THE DOORS"

All the very best from"down under" without The Ashes - Jim

 

Jim Wright
Tallebudgera Valley, Queensland
Australia - August 2005
'The parcel was waiting and nicely packed. Thanks for the very specific paperwork and the helpful and detailed, easy to follow, instructions. The attachment of the coupling rod is fiddly! I have used a long one as Ryan's track is quite small and has bends and points. When he came in from school we let him see it and he was completely overwhelmed, as you will see from the photo of him looking at just one carriage, the motorised one as it was going round the track before I linked the two. Your web site is gorgeous and you have carried through the excellent service in my order.'

Thanks a lot. Kindest regards

Bryan King
Bexleyheath, Kent
UK - October 2004
"Even being a continent away I found the service provided by Metromodels exceptional in both answering queries prior to purchasing and then shipping the product when ordered. A first class service from beginning to end and fully recommended."   

 

Derek Taylor
Montreal
Canada - July 2001
"John - I am delighted with the two DM car models you made for me recently, both the unpainted aluminium and the red, white and blue corporate livery. The quality of workmanship is very high, and the likeness to the real thing is impressive!”

 

Julian Cable
Northwood, Middlesex
UK - July 2001
"John, the DM car of 1995 stock gratefully received yesterday with many thanks of one very grateful 10 year old boy. Excellent product / detail etc. Thanks for fitting the handrails pre-posting. Looks like you'll be getting orders for more of the same this Christmas! Good luck to you & your business."

 

Michael Hill
Gateshead
UK - October 2002
"I just wanted to say that the EFE London Underground tube train arrived today and is working okay. I'm very happy with it, so thanks for sorting that out for me. I really am happy with my train, it's brilliant. Keep up the good work."

 

Stephen O'Connell
Kilfinnane, County Limerick
Eire - January 2003
"Thought I would let you know that no disasters happened to my Bakerloo Line set on their long journey to Bournemouth. The pictures I have seen do not do them justice, quite an achievement in RTR! Think I will need a little more weight over the motor as suggested in your comprehensive instructions, since although built to 4mm branch line standards, my layout causes some hiccups and wheel slip when trundling along to the 'Elephant & Castle!' Thanks for providing a most valuable service."

 

Graham Cope
Bournemouth, Dorset
UK - February 2003
"Just a line to say that the models have arrived safely and to thank you for a very efficient service. The models are first class. Many thanks."

 

Derrick Crouch
Muswell Hill, London
UK - February 2003
"The train arrived safely through the post this morning, many thanks! 
I am very impressed how small and hidden the motor is inside the driving car bogie from a quick general exterior examination. In fact, without looking at the interior, I could not see which bogie was motorised until I spotted the tell tale missing seating and motor unit, which is, of course fully understandable. All in all an excellent conversion job, done to a really nicely detailed model!
Many thanks once more, from a very happy customer!"

 

Tim Hubbard
Holloway, London
UK - February 2003
"I have to tell you what a pleasure it is to run the motorized train you supplied. It not only brings back the very earliest pleasure of 'playing trains' from Hornby Dublo days but removes the regret I always had that the train that literally ran underneath my house was not available as a model. (Dad thought the Ever Ready model shoddy). I hope there are plenty of Bakerloo fans out there to keep your production lines rolling."

 

Brian Berke
New York
USA - February 2003
"John, I got my '59 EFE stock models yesterday -- they are really nice, and you did an wonderful job in motorising them! I was wondering if EFE will continue to produce plastic versions of tube stock, and/or surface line stock? Do you think you might have a go at surface stock eventually? Anyway, thanks for your help, and I'll be purchasing from you again before the year's end!"

 

John S. Evans
New York
USA - July 2003
"Morning, just to say thanks very much, I am most pleased with the set. I was amazed at the interior detail and the fact that you squeezed in the motors. I set it up on Friday night and although at first it was a bit sluggish, its my switchback track that needs a clean I think. I would like to add my thanks and for the quickness of your work. I would like to be kept on your lists and updated as and when. A 1938 stock sounds an interesting addition but not just yet. I have been in touch with Phil and let him know I'm impressed. All the best."

 

David Hamilton
Barkingside, Essex
UK - July 2003
"Hello. (Kon nitiwa=Japanese) How are you ?(gokigen ikaga desuka?=Japanese) Thank you very much for your help. I recieved my order today, Wednesday 16 July. "Oh ,It's Excellent model" I do think. I 'll take enjoyment with new tube train model in my life. Please, keeping my details from your list and give your new item's information to me in future. P.S I'm really interest in London underground. I would like to get 1967/72 stocks in the future. (For the reason, I must earn more..... )"

 

Takumi Ichikawa
Kashiwa City, Chiba
Japan - July 2003
"Hello John.  Thank you for my order which I received this morning.  I am extremely impressed with the detail on each of the models, in particular the detail inside the cars.  I didn't realise they had the route maps and strap hangers!  I am very pleased with them, and I would be grateful if you could keep me informed about future releases of other Underground stock models.  Once again thank you very much for your help and advice."

 

Edward Pearce
Hatch End, Middlesex
UK - August 2003
"John, Thanks to you, I now have a working model underground train similar to the one that I first saw at a model show when I was 10 years old. 20 years on, you've made a childhood dream come true. Thanks again for a very professional service - everything delivered within 24 hours. My 4-car 59 stock units runs exceptionally smoothly on the test track and I will definitely be making more purchases from you in future."

 

Simon Flack
Safety Reporting Manager
London Underground Limited
London SW1
UK - August 2003


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