Customer comments

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Please let me know what you think about my products & service. I am always interested to know - good or not so good!

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Hi - I now have 2 4 car sets complete with the Tenshodo motors and various extras...Absolutely fantastic quality.  Can't wait to get the London Underground portion of the new "UK in the 70´s and 80´s" themed railway set installed. Brilliant Service. Already looking at the next items to order....  Tim Peschelt
Frankfurt
Germany - December 2011
Hi there, just to let you know the trains arrived today and we are delighted! We had a good look and now have packed them away ready for my son's 10th birthday on the 21st. Thanks also for the birthday card, which we quickly hid as well, until the big day! Thanks for a great service and all your help! We are very happy customers! Kind regards, Victoria (and Hamidou) Johnson.  Victoria & Hamidou Johnson
Shoreham By Sea, West Sussex
UK - November 2011
Hi John, thank you very much for the 1938 tube stock and all the other bits and pieces you sent, they are all smashing . All the very best to you and “The Team” , cheers  Max Sexton
Salisbury, Wilts
UK - November 2011
Hi John, My train arrived this morning and...wow! 5 stars, you have done a great job. Runs like a dream. looks the business too.  Danny Dudziec
London, W10
UK - August 2011

I have just received by post the superb Isle of Wight tube train models from you. I would like to thank very much for your excellent first class service you have given me. Very many thanks.

Paul Saunders
Folkestone, Kent
UK - May 2011

Hello John, Thanks for the wheel sets, and yes, they do make a significant difference. After several years of frustrated pottering, trying to fine tune the EFE trains, with motor positions, weighting etc, the new wheels are a great leap forward, and derailments are substantially reduced. I also like the way the brass bearings pop fit neatly into position. With retirement approaching I will have more time, and less pottering, so the next move is to upgrade more of the wheel-sets. and even try to get my head around DCC. Anyway, Thanks, and more wheel sets to be ordered! Regards Ian Robins.

Ian Robins
Brighton, West Sussex
UK - April 2011
Dear John, just to let you know the tube train arrived safely this morning. I am really pleased and impressed with the improved running quality compared to my non converted EFE units and would seriously recommend the conversion to anybody. When I get chance in the next few days I will send a couple of shots of my LT layout. Once again thanks for the great service a quality product and great service. Regards John Shaw John Shaw
Stockport, Lancashire
UK - March 2011

This is a quick message from Mike and Cameron Fay  to thank John Polley for putting our tube train together at the excellent Acton Town exhibition last Saturday. The train runs superbly, not least due to the weights inserted which feel of a real train. Cam has followed the Abbey Road layout for a few years now and was amazed to meet  his hero in person! We ill send pics of our new tube line soon. Cheers Mike & Cam.

Mike Fay
Kingston Upon Thames, Surrey
UK - March 2011
Dear Sir, You will be pleased – possibly relieved – to hear that I received the models this morning. They are superb, and run beautifully on 4th radius curves. Needless to say, I am absolutely thrilled with them. Thank you very much for all your efforts and help. No doubt I shall hopefully be in touch in the not too distant future. I have my eye on the motorised 4-car Metropolitan line set now. Once again, thank you and kind regards.
Adam Turner
Whitstable, Kent
UK - February 2011

Dear John, I have just had a chance to try out the replacement bogies you sent me a few days ago and I have to say I am hugely impressed!  I had almost given up hope that I would ever get the unit running properly, short of replacing the actual motor – but instead I now find it is running better than ever.  Well worth £30! Many thanks indeed! Richard

Richard Long
Walthamstow, London E17
UK - October 2010
Hi John, letting you know the models have arrived. They look fantastic. Many thanks. Dan Daniel Edgerton
Huntingdon, Cambridgeshire
UK - May 2010
Hi John, What excellent service! Goods delivered a day after placing the order. I am highly impressed by the free running qualities of your replacement bogies. They are excellent value for money. Best Regards, Tad Tadeusz Opyrchal
Stroud Green, London
UK - May 2010
Hi John. These are really great bogies. All bogies received & fitted, excellent even with your new etched brass coupling bars (better than my converted 1mm electrical cable soldered, even though they done the job!). I look forward to your next venture with baited breath & can only assume it will be as useful as your previous items. Many thanks for the update & I look forward to my next collection of your items. Kind regards, Bill.
Bill Meredith
Grays, Essex
UK - April 2010
Hi John, Just a quick note to say that I picked up the tube stock at my brothers wedding on Saturday, thanks very much. Always nice to get a present at someone else's party even if you paid for it yourself :-). The model looks great. I was nearly going to email to say that you'd missed out the motor but then I realised it was there but really small. Shows how things have changed since I used to model last time round. Cheers Matthew Matthew Mannion
Ealing, London
UK - April 2010
HI John, Hope you and family had a good Christmas and a Happy New Year to you all. Just to let you know my husband Tim was absolutely thrilled with the underground trains and really did appreciate the destination blinds!! Many thanks again. Kind regards Wendy
Wendy Irwin
Crawley, West Sussex
UK - January 2010
Hi John, I received my order yesterday morning - superb models. Many thanks. Regards John John Morris
Eastbourne, East Sussex
UK - December 2009
John, Just to confirm your parcel was collected from our local PO this afternoon. Contents A - OK. Many many thanks to you and your team and all the best for Christmas and the New Year. Barry
Barry Dugan
Lowestoft, Suffolk
UK - December 2009
Hi John, 
Thank-you very much for sending my order, which arrived safely, early this morning (Friday). All the items are excellent and the quality of the accessories is superb. The careful packaging was greatly appreciated, too. You provide a great service. Best regards Michael.
Michael Ricks
Bournemouth, Dorset
UK - November 2009
hi john, just to let you know that the train has just arrived safely. I'm very chuff chuffed or should that be electrified with it, also with your cheque. Very many thanks for the excellent service. Enclosed some photos. Regards Malcolm Malcolm Parkes
Ingoldmells, Lincolnshire
UK - October 2009
Hi John, Have just finished an EFE bogie conversion to your romford design and I am very pleased with the result. The whole train now performs better and you could actually see the train struggling before. You may already be aware of the connecting bar problem however. (note from john - yes, I have become aware of this issue. New purpose built, longer metal couplings are currently being designed.  When released, these will be issued free of charge to all customers who have purchased the EFE bogie upgrade pack to date) They are about 7- 8mm. too short due to the relative position of the pins now. Thank goodness I kept the shorter coupling bars, as I used these to lengthen the longer ones. The carriages now have good clearance on curves whereas before they could not negotiate even 3rd radius curves. In spite of this the new bogies are the mutts nuts. They make a fine train excellent. Many thanks and good luck to you.
Mick Biffen
Dereham, Norfolk
UK - October 2009
John - The Island Line pair of 1938 stock arrived safe and sound this morning.  I've not been able to put them down yet!  They are superb models.  I cannot thank you enough for your excellent service and high quality products.  As I stated yesterday, I look forward to your standard stock.  
Many thanks.
Phil Tucker
Penrhyndeudraeth, Gwynedd
UK - January 2009
To Mr Polley, 
I have dealt with your company twice and on both occasions, the service has been exemplary. 
Not only have the carriages turned up very quickly, but the degree of detail on the model 1938 carriages is excellent. 
I have been so impressed with the service I received from Metromodels, that not only will you get further business from me in the near future, but I also wanted to take the time to say so. 
Kind Regards.
Alex Halpern
Ilford, Essex
UK - June 2008
Hi John - I just wanted to let you know that the cars I ordered from you have arrived already.  They look extremely nice and I'm sure my Dad will appreciate (or even cherish) them. Thanks for the fast turnaround! 
Alex Page
Township Of Washington, New Jersey
USA - December 2006
Hello, John - I just wanted to let you know that the UK and US Postal Services did their jobs well and my tube cars arrived intact today.  They look terrific and are great additions to my collection.  I love the details and thanks so much for customizing the placards, enabling the coaches to serve destinations that exist only in my mind!  Please do let me know when your tube station models become available. Thanks again... Randy Cepuch
Reston, Virginia
USA - March 2006
A note to confirm that the package has arrived safe and sound thanks.  The motorised car runs very well doesn't it!
David Penney
Wellington
New Zealand - February 2006
I did find the train a bit sluggish at first but did as you suggested and removed the retaining clips from the non motorised car which helped quite a bit. Whilst  in the process of taking car bodies apart I decided to put some weight in the motorised cars which made all the difference also I applied some very fine sewing machine oil with a fine paint brush to the axles........better still   !!!!!!   The UG train looks great when  running along side the Flying Scot on parallel tracks,, I do find the couplings a bit fiddly even when using the long bars but find that with the help of my wife with her smaller fingers and better eye sight we cope very well.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
"MIND THE DOORS"

All the very best from"down under" without The Ashes - Jim

Jim Wright
Tallebudgera Valley, Queensland
Australia - August 2005
'The parcel was waiting and nicely packed. Thanks for the very specific paperwork and the helpful and detailed, easy to follow, instructions. The attachment of the coupling rod is fiddly! I have used a long one as Ryan's track is quite small and has bends and points. When he came in from school we let him see it and he was completely overwhelmed, as you will see from the photo of him looking at just one carriage, the motorised one as it was going round the track before I linked the two. Your web site is gorgeous and you have carried through the excellent service in my order.'
Thanks a lot. Kindest regards
Bryan King
Bexleyheath, Kent
UK - October 2004
"Even being a continent away I found the service provided by Metromodels exceptional in both answering queries prior to purchasing and then shipping the product when ordered. A first class service from beginning to end and fully recommended."    Derek Taylor
Montreal
Canada - July 2001
"John - I am delighted with the two DM car models you made for me recently, both the unpainted aluminium and the red, white and blue corporate livery. The quality of workmanship is very high, and the likeness to the real thing is impressive!” Julian Cable
Northwood, Middlesex
UK - July 2001
"John, the DM car of 1995 stock gratefully received yesterday with many thanks of one very grateful 10 year old boy. Excellent product / detail etc. Thanks for fitting the handrails pre-posting. Looks like you'll be getting orders for more of the same this Christmas! Good luck to you & your business." Michael Hill
Gateshead
UK - October 2002
"I just wanted to say that the EFE London Underground tube train arrived today and is working okay. I'm very happy with it, so thanks for sorting that out for me. I really am happy with my train, it's brilliant. Keep up the good work." Stephen O'Connell
Kilfinnane, County Limerick
Eire - January 2003
"Thought I would let you know that no disasters happened to my Bakerloo Line set on their long journey to Bournemouth. The pictures I have seen do not do them justice, quite an achievement in RTR! Think I will need a little more weight over the motor as suggested in your comprehensive instructions, since although built to 4mm branch line standards, my layout causes some hiccups and wheel slip when trundling along to the 'Elephant & Castle!' Thanks for providing a most valuable service." Graham Cope
Bournemouth, Dorset
UK - February 2003
"Just a line to say that the models have arrived safely and to thank you for a very efficient service. The models are first class. Many thanks." Derrick Crouch
Muswell Hill, London
UK - February 2003
"The train arrived safely through the post this morning, many thanks! 
I am very impressed how small and hidden the motor is inside the driving car bogie from a quick general exterior examination. In fact, without looking at the interior, I could not see which bogie was motorised until I spotted the tell tale missing seating and motor unit, which is, of course fully understandable. All in all an excellent conversion job, done to a really nicely detailed model!
Many thanks once more, from a very happy customer!"
Tim Hubbard
Holloway, London
UK - February 2003
"I have to tell you what a pleasure it is to run the motorized train you supplied. It not only brings back the very earliest pleasure of 'playing trains' from Hornby Dublo days but removes the regret I always had that the train that literally ran underneath my house was not available as a model. (Dad thought the Ever Ready model shoddy). I hope there are plenty of Bakerloo fans out there to keep your production lines rolling." Brian Berke
New York
USA - February 2003
"John, I got my '59 EFE stock models yesterday -- they are really nice, and you did an wonderful job in motorising them! I was wondering if EFE will continue to produce plastic versions of tube stock, and/or surface line stock? Do you think you might have a go at surface stock eventually? Anyway, thanks for your help, and I'll be purchasing from you again before the year's end!" John S. Evans
New York
USA - July 2003
"Morning, just to say thanks very much, I am most pleased with the set. I was amazed at the interior detail and the fact that you squeezed in the motors. I set it up on Friday night and although at first it was a bit sluggish, its my switchback track that needs a clean I think. I would like to add my thanks and for the quickness of your work. I would like to be kept on your lists and updated as and when. A 1938 stock sounds an interesting addition but not just yet. I have been in touch with Phil and let him know I'm impressed. All the best." David Hamilton
Barkingside, Essex
UK - July 2003
"Hello. (Kon nitiwa=Japanese) How are you ?(gokigen ikaga desuka?=Japanese) Thank you very much for your help. I recieved my order today, Wednesday 16 July. "Oh ,It's Excellent model" I do think. I 'll take enjoyment with new tube train model in my life. Please, keeping my details from your list and give your new item's information to me in future. P.S I'm really interest in London underground. I would like to get 1967/72 stocks in the future. (For the reason, I must earn more..... )" Takumi Ichikawa
Kashiwa City, Chiba
Japan - July 2003
"Hello John.  Thank you for my order which I received this morning.  I am extremely impressed with the detail on each of the models, in particular the detail inside the cars.  I didn't realise they had the route maps and strap hangers!  I am very pleased with them, and I would be grateful if you could keep me informed about future releases of other Underground stock models.  Once again thank you very much for your help and advice." Edward Pearce
Hatch End, Middlesex
UK - August 2003
"John, Thanks to you, I now have a working model underground train similar to the one that I first saw at a model show when I was 10 years old. 20 years on, you've made a childhood dream come true. Thanks again for a very professional service - everything delivered within 24 hours. My 4-car 59 stock units runs exceptionally smoothly on the test track and I will definitely be making more purchases from you in future." Simon Flack
Safety Reporting Manager
London Underground Limited
London SW1
UK - August 2003

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